Customer Billing Policy

General Policy

All invoices are due upon receipt.

If payment is not received within 30 days of the invoice date then a notice is sent to you using the normal billing contact method (usually email but sometimes regular mail) informing you that the invoice is overdue and needs to be paid within 14 days of the date of the notice before corrective measures are taken.

If after 7 days from the date of the first notice payment has not been received then a second notice will be sent to you using the normal billing contact method informing you that the invoice is overdue and that it needs to be paid within 7 days to avoid corrective measures.

If an invoice has not been paid within 45 days of the date on the invoice then we will be forced to close down your website with us on the 46th day until full payment has been made.

If you are not hosting with us...

If the website or services that we invoiced for is not hosted with us and thus we cannot take corrective actions upon, then in those situations the full amount of the invoice must be paid before the software, website, digital asset or service that is being invoiced for is released.